Refund and Return Policy

Effective Date: 01/01/2025

Thank you for shopping at Flavors and Forks (“we,” “our,” or “us”). We are committed to providing high-quality products and services to our customers. If you are not satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

We accept returns or exchanges for eligible products under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • You must initiate the return within 7 days of receiving the item.
  • Proof of purchase (e.g., receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods (e.g., food, beverages).
  • Digital products (e.g., e-books, downloadable recipes).
  • Gift cards.
  • Customized or personalized items.
  • Sale or clearance items (unless defective).

3. Return Process

To initiate a return, please contact us at:

Email: chefmari@gmail.com

Provide the following information:

  • Your name and contact details.
  • Order number.
  • Details of the item(s) you wish to return.

We will provide you with a return authorization and instructions on how to send the item back to us. Please note:

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [Insert Number] business days and automatically applied to your original payment method.

Refunds may be issued under the following circumstances:

  • The item is defective or damaged.
  • The incorrect item was delivered.
  • The item meets all return eligibility requirements.

5. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Insert Contact Email] with the details of your request.

6. Late or Missing Refunds

If you haven’t received your refund after the processing time:

  1. Check your bank account or payment method again.
  2. Contact your credit card company or bank, as it may take additional time for the refund to be posted.
  3. If you’ve completed these steps and still have not received your refund, please contact us at [Insert Contact Email].

7. Changes to This Policy

We reserve the right to update or modify this refund and return policy at any time. Changes will be effective immediately upon posting. Please review this page periodically to stay informed of any updates.

8. Contact Us

If you have any questions or concerns regarding this policy, please contact us:

Email: chefmari@gmail.com

Thank you for choosing Flavors and Forks!